FAQ – General
Q) What is the duration of the pulse?
Ans: Pulse is of 30 seconds.
There is a 1 sec call-setup and 1 sec call-disconnect time which gets added to the call duration.
This allows only calls of 28 seconds of talk time to be carried in one pulse and 58 seconds of talk time to be carried in two pulses.

Q) Which all languages does your Text 2 Speech system support?
Ans: Currently our system supports English & Hindi but we are working to include all 26 Indian languages.

Q) Is there a validity clause?
Ans: No, there is no validity clause. As of now all the credits come with a lifetime validity.

Q) Is there any limit on the Phone numbers that can be uploaded?
Ans: No,there is no limit on the numbers that can be uploaded through the Phonebook. Please make sure that phonebook is either a CSV or a TXT file.

Q) Can we redesign the panel according to our designing standards?
Ans: Yes, You can change the look and feel of your panel through the Admin->Website Option in the Reseller panel . In addition, you can use API’s to make your own front end.

Q) What is the duration of the pulse?
Ans: Pulse is of 30 seconds.

Q) Can I set a caller-id of my own choice?
Ans: For outbound calls the number cannot be changed as masking of numbers is against TRAI regulations.

Q) Can I schedule calls on landline numbers as well?
Ans: Yes you can schedule calls on both mobile and landline numbers. Please make sure that the number entered is a ten digit number For example: Mobile Number should be entered without 0 or 91 (9711520500) Land line numbers should be entered with the std code omitting 0 (1146208080)

Q) Is there a difference in rates for STD and local calls?
Ans: No there is no difference in rates for STD and local calls.

Q) What is the calling capacity of your system?
Ans: We can make 6000 calls simultaneously. 20 Lac (approx) calls can be done through the system in 10 hours. Actual throughput depends on network load conditions.

Q) How will I be billed?
Ans: We work on a prepaid model. As soon as you deposit the money in our accounts, the credits would be given to you. The credits will be deducted for any of the services that you consume like outgoing calls / incoming calls / fax etc

Q) Can I listen to the message again by pressing 1?
Ans: Yes, we support DTMF Key Presses (Dual tone multi frequency). We also allow you to make an IVR which loops on a Key Press. This can be achieved through IVR Studio.

Q) Where is my voice application / IVR stored?
Ans: The Voice Applications / IVRs are stored on our servers in datacenter.

Q) How is integration with existing applications handled?
Ans: Integration with the existing applications / website can be done through APIs. Documentation on APIs can be accessed from the API Section on the website.

Q) Can I make resellers under me?
Ans: Yes. Our website is like Multi Level Reseller enabled, you can make an entire Reseller tree under you. You can assign them credits which will allow them to service their customers in turn. (conditions apply)

Q) If there are no credits in my account, can I make demo calls?
Ans: Yes, demo calls are free. Even if there are no credits in your account you can make demo calls.

Q) What is an IVR? How can I develop my own IVR?
Ans: IVR stands for Interactive Voice Response. IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. You can design an IVR by a simple drag and drop application on our website called “IVR Studio”. Using this application you can create IVR’s with Text to Speech (TTS), DTMF (Dual tone multi frequency) inputs.

Q) What is High Risk/Low Risk Number in Inbound Calls panel?
Ans: Low Risk Numbers are the numbers which are reserved for incoming calls only.
High Risk Numbers are the numbers which we also use for outgoing calls and it may get disconnected due to Do Not Call Requirements.
Whenever someone buys an incoming service, he is assigned 2 Numbers – Low Risk and High Risk. Low Risk Number he can publish on his visiting cards / pamphlets etc and High Risk number, he can use as the Sender-ID while making outgoing calls.